Privacy Policy

1. Information we collect

We collect information you provide directly, including account details, contact information, profile details, listing information, offer information, messages, documents, vendor details, identity verification details, and support requests.

We also collect technical information such as device details, browser type, IP address, session activity, cookie identifiers, and product usage data.

2. How we use information

• To create accounts, authenticate users, and keep the platform secure.
• To support listings, offers, messages, documents, vendor workflows, payments, payouts, and transaction management.
• To send notifications, service updates, support messages, and transaction-related communications.
• To improve product performance, troubleshoot errors, prevent fraud, and enforce platform policies.

3. Listings, offers, and transaction data

Property listings, uploaded photos, public listing details, offer-related data, transaction documents, and user messages may be visible to other users involved in the relevant listing, offer, vendor relationship, or transaction workflow.

Some listing information may be displayed publicly so buyers can evaluate properties and contact sellers through the platform.

4. How we share information

We share information with service providers that help operate the platform, including hosting, storage, analytics, email, payments, identity verification, banking, document generation, and customer support providers.

We may share information with buyers, sellers, vendors, agents, administrators, payment processors, identity providers, or transaction participants when needed to provide the requested platform feature.

We may disclose information when required by law, to protect rights and safety, to investigate abuse, or in connection with a merger, acquisition, financing, or sale of assets.

5. Cookies and similar technologies

We use cookies, local storage, and similar technologies to keep users signed in, remember preferences, measure usage, improve performance, and protect the platform.

Your browser may let you limit cookies, but some platform features may not work correctly without them.

6. Security

We use technical and organizational safeguards designed to protect information from unauthorized access, misuse, loss, and alteration.

No online platform can guarantee absolute security. You should keep your password private and notify us if you believe your account has been compromised.

7. Retention

We retain information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain transaction records.

Some records may need to be retained even after account closure because real estate, payment, identity, tax, compliance, or dispute-resolution obligations can continue after a transaction ends.

8. Your choices

• You can update certain profile and account information from your account settings.
• You can manage some communication preferences from notification or account settings when available.
• You can contact us to request help accessing, correcting, deleting, or exporting information, subject to legal, security, and transaction-record requirements.

9. Children's privacy

hometradez is intended for adults. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice through the platform or by email.